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We’d Love to Hear From You

If you need assistance with a transfer, want to share your feedback, or have a business inquiry, simply reach out using the details below.

Contact Info

To get the fastest personalized response, please use the contact method below. Our dedicated support team responds to all inquiries within 24 hours.

Our Location

Westin Centre, 26 Hung To Road,
Kwun Tong, Hong Kong

Email Address

[email protected]

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Frequently Asked Questions

How quickly will I receive a response?

We typically respond within 24 hours during business days. Priority support users receive faster responses.

How do I report a bug?

Please open PlaylistGo and click the Email icon (bottom-left). For the fastest help, provide a detailed description of the issue, include your system info, and attach the logs. We appreciate your help!

Do you offer phone support?

Currently, we provide support via email only. This allows us to give detailed, documented responses to complex issues.

What is your refund policy?

Please refer to our dedicated Refund Policy page for detailed information regarding cancellations and refunds for our services.