PlaylistGo values every customer and is committed to delivering an enjoyable and seamless experience with our products and services. To give you peace of mind, we offer a clear and fair refund policy starting from the date of purchase.

PlaylistGo provides a free trial version so you can fully explore the software before deciding to buy. We highly recommend downloading and testing the trial first to ensure it suits your needs and works smoothly on your computer.

Once an order is completed, it cannot be canceled. However, we do make exceptions under certain conditions outlined below.

Situations Not Eligible for Refund

Refunds or exchanges cannot be issued in the following cases:

  • You did not receive the registration code and did not reach out to our support team for help.
  • You purchased what you believe was the “wrong” product and later bought a similar product from another company.
  • The product does not meet your expectations due to misunderstanding its features or functions.
  • You simply change your mind after purchasing.
  • You report a technical issue but are unwilling to work with our support team by providing details or trying recommended solutions.
  • Your request is submitted after the refund period has expired.

Situations Eligible for Refund

We gladly offer refunds in the following cases:

  • You did not receive your registration code and our support team did not respond within 24 hours of your inquiry.
  • You accidentally purchased the same product more than once.
  • You encounter a technical issue that cannot be resolved within the refund period.

Once a refund is issued, the corresponding license will be deactivated. Please uninstall the software from your computer.

Refund Periods

  • Subscription plans (Monthly and Annual): 5-day money-back guarantee
  • Lifetime license: 30-day money-back guarantee

We may update this refund policy from time to time. Please check this page periodically for any changes.